Return Policy

We want you to be completely satisfied with your purchase. If for any reason you receive an item that is defective or damaged, we’re here to help.

 Conditions

• We only accept returns for items that arrive damaged or defective.

• Items must be unused, in their original condition, and in the original packaging.

• You are responsible for returning the goods to us in as new condition. Any returns received without protective packaging will not be able to be refunded.

• Please include your order number either on, or within the parcel so it can be identified by our team.

• The buyer is responsible for return shipping costs.

• Original shipping costs are non-refundable.

• Refunds will be issued to the original payment method once the return is received and inspected.

• Returns should be sent using a recorded delivery service or with proof of postage, as we cannot be held responsible for items lost in transit.

• To initiate a return, please contact us at lussoorders@gmail.com within 14 days of receiving your order.

 Non Returnable Items

• Personalized or custom-made items.

• Sale or clearance items.

• Items returned for reasons other than a manufacturing defect

We reserve the right to refuse returns that do not meet the above conditions.